Privacy Policy

1. Introduction
With the following information, we would like to provide you as the „data subject“ with an overview of the processing of your personal data by us and your rights under data protection laws. Use of our website is generally possible without providing personal data. However, if you wish to use special services of our company via our website, processing of personal data may become necessary. If processing is required and there is no statutory basis for such processing, we generally obtain consent from you.

The processing of personal data, such as your name, address, or email address, is always carried out in accordance with the General Data Protection Regulation (GDPR) and the country-specific data protection regulations applicable to „Visiativ Germany GmbH“. With this privacy policy, we wish to inform you of the scope and purpose of the personal data we collect, use, and process.

As the controller, we have implemented numerous technical and organizational measures to ensure the most complete protection possible for personal data processed via this website. However, internet-based data transmissions can fundamentally have security gaps, meaning absolute protection cannot be guaranteed. For this reason, you are free to transmit personal data to us via alternative means, such as by telephone or by mail.

2. Controller
The controller within the meaning of the GDPR is:

Visiativ Germany GmbH
Kirchdorfer Str. 14b, 83052 Bruckmühl, Deutschland

Phone: +49 (0) 8062-719-0

Fax: +49 (0) 8062-719-2

Email: post.germany@visiativ.com

Representative of the Controller: Bertrand Sicot

3. Data Protection Officer
You can reach the Data Protection Officer as follows:

Lothar Becker

Phone: +49 (0)8061 495743

Fax: +49 (0)8061 495744

Email: lothar.becker@datenschutz-it.de

You may contact our Data Protection Officer directly at any time with any questions or suggestions regarding data protection.

4. Transmission of Data to Third Parties
5. Technology
5.1 SSL/TLS Encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders, login data, or contact inquiries, which you send to us as the site operator. You can recognize an encrypted connection by the address line of the browser changing from „http://“ to „https://“ and the lock symbol in your browser bar. We use this technology to protect your transmitted data.

5.2 Data Collection when Visiting the Website

When using our website for informational purposes only—i.e., if you do not register or otherwise provide us with information—we collect only the data that your browser transmits to our server (in so-called „server log files“). Our website collects a series of general data and information with every visit to a page by you or an automated system. This general data and information are stored in the server’s log files. The following may be collected:

1. Browser types and versions used.
2. The operating system used by the accessing system.
3. The website from which an accessing system reaches our website (so-called referrers).
4. The sub-websites accessed on our website via an accessing system.
5. The date and time of an access to the website.
6. An anonymized Internet Protocol address (IP address).
7. The internet service provider of the accessing system.

When using this general data and information, we do not draw any conclusions about your person. Rather, this information is required to correctly deliver the contents of our website, optimize the content and advertising, ensure the permanent functionality of our IT systems and website technology, and provide law enforcement authorities with the necessary information in the event of a cyberattack. The anonymous data of the server log files are stored separately from all personal data provided by a data subject. The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest follows from the purposes for data collection listed above.

5.3 Encrypted Payment Transactions

If there is an obligation to transmit your payment data to us (e.g., account number for direct debit authorization) after the conclusion of a contract for a fee, these data are required for payment processing. Payment transactions via common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. We use this technology to protect your transmitted data.

6. Cookies

6.1 General Information on Cookies

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your IT system when you visit our site. In the cookie, information is stored that results in each case in connection with the specific terminal device used. However, this does not mean that we gain direct knowledge of your identity.The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use session cookies to recognize that you have already visited individual pages of our website; these are automatically deleted after you leave our site. In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your device for a specified period. On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These cookies are automatically deleted after a defined period.
We use cookies on our website. These are small files that your browser creates automatically and that are stored on your IT system when you visit our site.

6.2 Legal Basis for the Use of Cookies

Data processed by cookies required for the proper functioning of the website are necessary to protect our legitimate interests and those of third parties pursuant to Art. 6 (1) (f) GDPR. For all other cookies, the legal basis is your consent via our opt-in cookie banner pursuant to Art. 6 (1) (a) GDPR.

7. Salesforce CRM System
We use the CRM system of the provider salesforce.com Inc. („Salesforce“), San Francisco, USA. Salesforce is a cloud-based CRM solution for managing customer relationships. This serves, among other things, for structured contract processing and documentation of contract initiation. Salesforce receives full access to the customer data processed by us and stored in the cloud, which may include names, addresses, email addresses, and phone numbers.If consent has been requested, processing is based on Art. 6 (1) (a) GDPR. The legal basis for the use of Salesforce within the framework of contractual relationships is Art. 6 (1) (b) GDPR. In all other cases, the legal basis is Art. 6 (1) (f) GDPR, based on our interest in effective coordination of communication and customer relationship management. This US company is certified under the EU-US Data Privacy Framework.

8. Website Content
8.1 User Registration
You have the option to register on our website by providing personal data. The specific personal data transmitted to us is determined by the respective input mask used for registration. This data is collected and stored exclusively for internal use by us and for our own purposes. We may arrange for the data to be transferred to one or more processors (e.g., a parcel service).

By registering, the IP address assigned by your ISP, as well as the date and time of registration, are stored to prevent misuse and enable the investigation of offenses. In this respect, storage is necessary for our legal protection. Registered persons are free to change their data at any time or have it deleted from our database. The legal basis is our legitimate interest in simple website use pursuant to Art. 6 (1) (f) GDPR.

8.2 Data Processing for Customer Account Opening and Contract Fulfillment
Pursuant to Art. 6 (1) (b) GDPR, personal data is collected and processed if you provide it for the execution of a contract or when opening a customer account. Deletion of your customer account is possible at any time. We store and use your data for contract processing. After complete fulfillment of the contract or deletion of your account, your data will be blocked and deleted after tax and commercial law retention periods expire.

8.3 Data Processing for Order Processing
The personal data collected by us is passed on to the transport company commissioned with the delivery as part of contract processing, insofar as this is necessary for the delivery of the goods. Your payment data is passed on to the commissioned credit institution as part of payment processing. The legal basis is Art. 6 (1) (b) GDPR.

8.4 Contract Conclusion for Online Shops, Dealers, and Shipping
We transfer personal data to third parties only if this is necessary for contract processing, such as to companies entrusted with the delivery or credit institutions commissioned with payment handling. Further transmission occurs only with express consent. The basis is Art. 6 (1) (b) GDPR.

8.5 Kontaktaufnahme / Kontaktformular
When contacting us (e.g., via contact form or email), personal data is collected. These data are stored and used exclusively for the purpose of answering your request. The legal basis is our legitimate interest in answering your request (Art. 6 (1) (f) GDPR) or the initiation of a contract (Art. 6 (1) (b) GDPR).

9. Newsletters
9.1 Newsletter Dispatch to Existing Customers
If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services from our range by email. Pursuant to Section 7 (3) UWG (German Unfair Competition Act), we do not need to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising pursuant to Art. 6 (1) (f) GDPR. If you initially objected to the use of your email address for this purpose, we will not send you any emails. You are entitled to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the controller named at the beginning. For this, you will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be stopped immediately.

9.2 Marketing Newsletter

On our website, users are given the opportunity to subscribe to our company’s newsletter. The input mask used for this purpose determines which personal data are transmitted to the controller when the newsletter is ordered.
We inform our customers and business partners at regular intervals by means of a newsletter about our offers. Our company’s newsletter can generally only be received by the data subject if:

• The data subject has a valid email address, and
• The data subject registers for the newsletter mailing.

For legal reasons, a confirmation email will be sent to the email address entered by a data subject for the first time for newsletter mailing using the double-opt-in procedure. This confirmation email serves to verify whether the owner of the email address as the data subject has authorized the receipt of the newsletter.

When registering for the newsletter, we also store the IP address assigned by the Internet Service Provider (ISP) of the computer system used by the data subject at the time of registration, as well as the date and time of registration. The collection of this data is necessary to be able to trace the (possible) misuse of the email address of a data subject at a later date and therefore serves our legal protection.

The personal data collected as part of a registration for the newsletter will be used exclusively for sending our newsletter. Furthermore, subscribers to the newsletter could be informed by email if this is necessary for the operation of the newsletter service or a registration in this regard, as could be the case in the event of changes to the newsletter offer or changes in technical circumstances. There is no transfer of personal data collected as part of the newsletter service to third parties. The subscription to our newsletter can be terminated by the data subject at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter mailing, can be revoked at any time. For the purpose of revoking consent, a corresponding link can be found in every newsletter. Furthermore, it is also possible to unsubscribe from the newsletter mailing at any time directly on the controller’s website or to inform the controller of this in another way.

The legal basis for data processing for the purpose of sending the newsletter is Art. 6 (1) (a) GDPR.

9.3 Marketing Cloud Account Engagement (formerly Pardot)

We use the analysis tool „Marketing Cloud Account Engagement“ (formerly Pardot) from salesforce.com Inc., Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, USA. Marketing Cloud Account Engagement is a specialized software for coordinating and analyzing the flow of website visitors and the dispatch of marketing newsletters.

When you interact with our website or our newsletters, Marketing Cloud Account Engagement records your activity and evaluates it using cookies to enable us to optimize our communication with you. This includes, for example, recording which pages were visited or which links in the newsletter were clicked.

If you have consented to the processing of your data by Marketing Cloud Account Engagement, this is done on the basis of Art. 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future. The provider salesforce.com Inc. is certified under the EU-US Data Privacy Framework.

10. Social Media Presence
We maintain public profiles on social networks. The specific social networks we use (Facebook, LinkedIn, X (Twitter), YouTube) can be found on our website.

Social networks can generally analyze your user behavior extensively when you visit their website or a website with integrated social media content (e.g., like buttons or advertising banners). A visit to our social media presences triggers numerous data protection-relevant processing operations. For details, please refer to the terms of use and privacy policies of the respective social media portals.
We are jointly responsible with the platform providers for the data processing operations triggered during your visit pursuant to Art. 26 GDPR. You can assert your rights (information, correction, deletion, restriction of processing, data portability, and complaint) both against us and against the provider of the respective social media portal.

The legal basis for our social media presence is our legitimate interest in an informative and contemporary communication with users and customers pursuant to Art. 6 (1) (f) GDPR. If you are asked by the respective providers for consent to data processing (e.g., via a checkbox), the legal basis for processing is Art. 6 (1) (a) GDPR.

11. Webanalyse
11.1 Facebook Pixel (Custom Audience)
Within our online offer, the „Facebook Pixel“ of the social network Facebook is used, which is operated by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

With the help of the Facebook Pixel, it is possible for Facebook to determine the visitors to our online offer as a target group for the display of advertisements (so-called „Facebook Ads“). Accordingly, we use the Facebook Pixel to display the Facebook Ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g., interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called „Custom Audiences“).

The use of the Facebook Pixel as well as the storage of „conversion cookies“ is based on Art. 6 (1) (a) GDPR. You can revoke your consent at any time via our cookie settings.

11.2 Google Analytics

On our websites, we use Google Analytics, a web analysis service from Google Ireland Limited (https://www.google.de/intl/de/about/), Gordon House, Barrow Street, Dublin 4, Ireland („Google“). In this context, pseudonymized usage profiles are created and cookies are used. The information generated by the cookie about your use of this website such as:

1. Browser type/version,
2. Operating system used,
3. Referrer URL (the previously visited page),
4. Host name of the accessing computer (IP address),
5. Time of the server request,

are transmitted to a Google server in the USA and stored there. The information is used to evaluate the use of the website, to compile reports on website activity, and to provide other services associated with website use and internet use for the purposes of market research and demand-oriented design of these internet pages. This information may also be transferred to third parties if this is required by law or if third parties process this data on our behalf. Under no circumstances will your IP address be merged with other Google data. The IP addresses are anonymized so that an allocation is not possible (IP masking).

The legal basis for the use of Google Analytics is your consent pursuant to Art. 6 (1) (a) GDPR. You can revoke your consent at any time via the cookie settings on our website.

11.3 Google Analytics Remarketing
We have integrated Google Analytics Remarketing services on this website. Google Remarketing is a function of Google Ads that allows a company to display advertising to internet users who have previously visited the company’s website. The integration of Google Remarketing therefore allows a company to create user-related advertising and consequently to display interest-relevant advertisements to the internet user.

The legal basis for the use of these services is your consent pursuant to Art. 6 (1) (a) GDPR.

11.4 Google Ads with Enhanced Conversions
We use Google Ads with the „Enhanced Conversions“ function. This is a function for conversion tracking that improves the accuracy of conversion measurement. It supplements existing conversion tags by sending hashed (encrypted) first-party data (e.g., email addresses) from our website to Google in compliance with data protection regulations.

The legal basis for this processing is your consent pursuant to Art. 6 (1) (a) GDPR.

11.5 LinkedIn Insight Tag
Our website uses the „LinkedIn Insight Tag“ from LinkedIn Ireland Unlimited Company. This tool creates a cookie in your web browser that enables the collection of data such as IP address, device and browser characteristics, and page events (e.g., page views). This data is encrypted, anonymized within seven days, and the anonymized data is deleted within 90 days. LinkedIn does not share any personal data with us but provides summarized reports on the website audience and ad performance.

The legal basis for the use of the LinkedIn Insight Tag is your consent pursuant to Art. 6 (1) (a) GDPR.

12 Advertising
12.1 Google Ads (formerly AdWords)
Our website uses the functions of Google Ads, which we use to advertise this website in Google search results and on third-party websites. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland („Google“). For this purpose, Google sets a cookie in the browser of your terminal device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you have visited.

These processing operations take place exclusively if express consent is granted in accordance with Art. 6 (1) (a) GDPR.
Further data processing will only take place if you have agreed with Google that your internet and app browser history will be linked to your Google account by Google and that information from your Google account will be used to personalize advertisements that you view on the web. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data will be temporarily linked by Google with Google Analytics data to form target groups.

You can permanently deactivate the setting of cookies for ad preferences by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/
Alternatively, you can inform yourself about the setting of cookies and make settings in this regard at the Digital Advertising Alliance at the internet address www.aboutads.info. Finally, you can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.

Further information and the data protection regulations regarding advertising and Google can be viewed here: https://www.google.com/policies/technologies/ads/

12.2 Google Ads with Conversion Tracking
We have integrated Google Ads on this website. Google Ads is an internet advertising service that allows advertisers to place ads both in Google’s search engine results and in the Google advertising network. Google Ads allows an advertiser to specify certain keywords in advance, by means of which an ad in Google’s search engine results is displayed exclusively when the user retrieves a keyword-relevant search result with the search engine. In the Google advertising network, the ads are distributed on topic-relevant internet pages by means of an automatic algorithm and in compliance with the previously defined keywords.

The operating company of the Google Ads services is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of Google Ads is to promote our website by displaying interest-relevant advertising on the websites of third-party companies and in the search engine results of the Google search engine, and to display third-party advertising on our website.

If you reach our website via a Google advertisement, a so-called conversion cookie is stored on your IT system by Google. A conversion cookie loses its validity after thirty days and is not used to identify you. If the cookie has not yet expired, the conversion cookie is used to track whether certain sub-pages, such as the shopping cart of an online shop system, were accessed on our website. Through the conversion cookie, both we and Google can track whether a user who reached our website via an AdWords ad generated a sale, i.e., completed or canceled a purchase of goods.
The data and information collected through the use of the conversion cookie are used by Google to create visit statistics for our website. These visit statistics are in turn used by us to determine the total number of users who were referred to us via Ads advertisements, i.e., to determine the success or failure of the respective Ads advertisement and to optimize our Ads advertisements for the future. Neither our company nor other Google Ads advertisers receive information from Google by means of which you could be identified.

Personal information, such as the internet pages visited by you, is stored by means of the conversion cookie. Each time you visit our internet pages, personal data, including the IP address of the internet connection you use, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may pass this personal data collected via the technical process on to third parties.
You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the internet browser used and thus permanently object to the setting of cookies. Such a setting of the internet browser used would also prevent Google from setting a conversion cookie on your IT system. In addition, a cookie already set by Google Ads can be deleted at any time via the internet browser or other software programs.
Furthermore, you have the option to object to interest-based advertising by Google. To do this, you must access the link www.google.de/settings/ads from the internet browser you use and make the desired settings there.

These processing operations take place exclusively if express consent is granted in accordance with Art. 6 (1) (a) GDPR.
Further information and the applicable data protection regulations of Google can be retrieved at https://www.google.de/intl/de/policies/privacy/.

13. Partner and Affiliate Prorams
14. Plugins and Other Services
14.1 Google Tag Manager

We use the service called Google Tag Manager from Google. „Google“ is a group of companies and consists of the companies Google Ireland Ltd. (provider of the service), Gordon House, Barrow Street, Dublin 4, Ireland as well as Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA as well as other affiliated companies of Google LLC. We have concluded a data processing agreement with Google. The Google Tag Manager is an auxiliary service and processes personal data itself only for technically necessary purposes. The Google Tag Manager ensures the loading of other components, which in turn may collect data. The Google Tag Manager does not access this data. For further information on the Google Tag Manager, please refer to Google’s data protection regulations. Please note that American authorities, such as intelligence services, could potentially gain access to personal data due to American laws such as the Cloud Act, which are inevitably exchanged with Google due to the Internet Protocol (TCP) when this service is integrated.

14.2 Use of the Rating Widget Proven Expert

We use the rating widget „Proven Expert“ from Expert Systems AG, Quedlinburger Straße 1, 10589 Berlin, on our website.

This widget dynamically and in real time displays the current star average and the collected Proven Expert ratings of our web shop. The content of the widget is transmitted directly to your browser by Proven Expert and integrated into the website by the latter. In order to provide the content of the widget, your IP address as well as other technically required data (e.g. type and version of the browser used and operating system used) are therefore already transmitted to Proven Expert when you call up our website. Proven Expert uses this data exclusively to deliver the content of the widget. There is no linking with other data. Further information on data protection at Proven Expert can be found at: https://www.provenexpert.com/de-de/datenschutzbestimmungen/

14.3 Vimeo (Videos)
Plugins of the video portal Vimeo of Vimeo, LLC, 555 West 18th Street, New York, New York 10011, USA are integrated on our website. When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the servers of Vimeo. The content of the plugin is transmitted by Vimeo directly to your browser and integrated into the page. Through this integration, Vimeo receives the information that your browser has called up the corresponding page of our website, even if you do not have a Vimeo account or are not currently logged in to Vimeo. This information (including your IP address) is transmitted directly from your browser to a server of Vimeo in the USA and stored there.
If you are logged into Vimeo, Vimeo can directly assign the visit to our website to your Vimeo account. If you interact with the plugins (such as pressing the start button of a video), this information is also transmitted directly to a server of Vimeo and stored there.

The described data processing operations are carried out in accordance with Art. 6 (1) (f) GDPR on the basis of Vimeo’s legitimate interest in market research and the demand-oriented design of the service.

If you do not want Vimeo to assign the data collected via our website directly to your Vimeo account, you must log out of Vimeo before visiting our website.

The purpose and scope of the data collection and the further processing and use of the data by Vimeo, as well as your rights in this regard and setting options for protecting your privacy, can be found in Vimeo’s data protection notices: https://vimeo.com/privacy
For videos from Vimeo that are integrated on our site, the tracking tool Google Analytics is automatically integrated. This is Vimeo’s own tracking, to which we have no access and which cannot be influenced by our side. Google Analytics uses so-called „cookies“ for tracking, which are stored on your computer and allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a server of Google in the USA and stored there.
These processing operations take place exclusively if express consent is granted in accordance with Art. 6 (1) (a) GDPR.

14.4 YouTube (Videos)
We have integrated components of YouTube on this website. YouTube is an internet video portal that allows video publishers to post video clips free of charge and other users to view, rate, and comment on them, also free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programs, but also music videos, trailers, or videos made by users themselves can be accessed via the internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Each time one of the individual pages of this website is called up, which is operated by us and on which a YouTube component (YouTube video) has been integrated, the internet browser on your IT system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information on YouTube can be found at https://www.youtube.com/yt/about/de/. Within the framework of this technical procedure, YouTube and Google receive knowledge of which specific sub-page of our website is visited by you.

If the data subject is logged into YouTube at the same time, YouTube recognizes which specific sub-page of our website you are visiting when a sub-page containing a YouTube video is called up. This information is collected by YouTube and Google and assigned to your YouTube account.

YouTube and Google always receive information via the YouTube component that you have visited our website if you are logged into YouTube at the same time as you call up our website; this takes place regardless of whether you click on a YouTube video or not. If such a transmission of this information to YouTube and Google is not wanted by you, you can prevent the transmission by logging out of your YouTube account before calling up our website.

These processing operations take place exclusively if express consent is granted in accordance with Art. 6 (1) (a) GDPR.
The data protection regulations published by YouTube, which are available at https://www.google.de/intl/de/policies/privacy/, provide information about the collection, processing, and use of personal data by YouTube and Google.

14.5 Optinmonster

We use the Optinmonster plugin from the provider Retyp LLC, 3701 Savoy Ln West Palm Beach, FL 33417, USA (Optinmonster) on our website. This is an analysis tool that is used specifically in the marketing sector. Through this, we can provide our visitors with additional offers via pop-up layers on our website. Optinmonster uses cookies for this purpose. Collected data is not stored on its own servers but is forwarded directly to us. Data processing is based on Art. 6 (1) (a) GDPR. Details on the handling of your personal data by Optinmonster and your rights in this regard can be found in Optinmonster’s data protection notices: optinmonster.com/privacy/.

14.6 Lime Connect (formerly Userlike)

Visiativ Germany GmbH uses chat software from the company Lime Connect GmbH, Probsteigasse 44-46, 50670 Cologne, Germany. You can use the chat like a contact form to chat with our employees almost in real time. When starting the chat, the following personal data is collected:

• Date and time of the call,
• Browser type/version,
• IP address,
• Operating system used,
• URL of the previously visited website,
• Amount of data sent.

And if specified: first name, last name, and email address.

Depending on the course of the conversation with our employees, further personal data may arise in the chat, which is entered by you. The nature of this data depends heavily on your request or the problem you are describing to us. The processing of all this data serves to provide you with a fast and efficient contact option and thus to improve our customer service.

All our employees have been and are trained on the subject of data protection and instructed on the safe and confidential handling of customer data. All our employees are committed to confidentiality and have accordingly signed an addendum to their employee contracts committing them to maintaining confidentiality and observing data protection.

By calling up the website www.visiativ.de, the chat widget is loaded in the form of a JavaScript file from AWS Cloudfront. The chat widget technically represents the source code that is executed on your computer and enables the chat.

In addition, Visiativ Germany GmbH stores the history of the chats. This serves the purpose of potentially saving you extensive explanations of the history of your request as well as for continuous quality control of our chat offer. Processing is therefore permitted pursuant to Art. 6 (1) (f) GDPR. If you do not wish this, you are welcome to inform us of this using the contact details listed below. Stored chats will then be deleted by us immediately.

The storage of chat data also serves the purpose of ensuring the security of our information technology systems. This also constitutes our legitimate interest, which is why processing is permissible under Art. 6 (1) (f) GDPR.
Further information can be found in the data protection regulations of Userlike UG (haftungsbeschränkt).

14.7 Borlabs Cookie

This website uses Borlabs Cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie consents.

Borlabs Cookie does not process any personal data.

The borlabs-cookie stores the consents you gave when entering the website. If you wish to revoke these consents, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked again for your cookie consent.

15. Payment Providers
15.1 PayPal
We have integrated components of PayPal on this website. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. In addition, PayPal offers the possibility to process virtual payments via credit cards if a user does not maintain a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also assumes fiduciary functions and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If you select „PayPal“ as a payment option in our online shop during the ordering process, your data will be automatically transmitted to PayPal. By selecting this payment option, you consent to the transmission of personal data required for payment processing.

The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. Personal data related to the respective order is also necessary for the processing of the purchase contract.

The transmission of data is intended for payment processing and fraud prevention. We will transmit personal data to PayPal in particular if there is a legitimate interest for the transmission. The personal data exchanged between PayPal and us may be transmitted by PayPal to credit reference agencies. This transmission is intended for identity and credit checks.

PayPal may pass personal data on to affiliated companies and service providers or subcontractors insofar as this is necessary for the fulfillment of contractual obligations or the data is to be processed on behalf.

You have the option to revoke your consent to the handling of personal data at any time towards PayPal. A revocation does not affect personal data that must be processed, used, or transmitted for (contractual) payment processing.

The use of PayPal is in the interest of proper and smooth payment processing. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

The applicable data protection regulations of PayPal can be retrieved at https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

15.2 Sofort
We have integrated components of Sofortüberweisung on this website. Sofortüberweisung is a payment service that enables cashless payment of products and services on the internet. Sofortüberweisung represents a technical procedure through which the online merchant immediately receives payment confirmation. This enables a merchant to deliver goods, services, or downloads immediately after the order.

The operating company of Sofortüberweisung is SOFORT GmbH, Fußbergstraße 1, 82131 Gauting, Germany, part of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden.

If you select „Sofortüberweisung“ as a payment option in our online shop during the ordering process, your data will be automatically transmitted to Sofortüberweisung. By selecting this payment option, you consent to a transmission of personal data required for payment processing.
During the purchase process via Sofortüberweisung, you transmit your PIN and TAN to SOFORT GmbH. After technical verification of the account balance and retrieval of further data to check the account coverage, Sofortüberweisung performs a transfer to us. The execution of this financial transaction is automatically communicated to us.

The personal data exchanged with Sofortüberweisung is first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The transmission of data is intended for payment processing and fraud prevention. We will transmit other personal data to Sofortüberweisung even if there is a legitimate interest for the transmission. The personal data exchanged between Sofortüberweisung and us may be transmitted by Sofortüberweisung to credit reference agencies. This transmission is intended for identity and credit checks.

Sofortüberweisung may pass personal data on to affiliated companies and service providers or subcontractors insofar as this is necessary for the fulfillment of contractual obligations or the data is to be processed on behalf.

The data subject has the possibility to revoke the consent to the handling of personal data at any time towards Sofortüberweisung. A revocation does not affect personal data that must be processed, used, or transmitted for (contractual) payment processing.

The use of Sofortüberweisung is in the interest of proper and smooth payment processing. This constitutes a legitimate interest within the meaning of Art. 6 (1) (f) GDPR.

The applicable data protection regulations of Sofortüberweisung can be retrieved at klarna.com/de/datenschutz/.

This is a translation of the German „Datenschutzerklärung“. In the event of any discrepancies, contradictions, or disputes regarding the interpretation of these terms, the original German version shall be the sole legally binding version and shall prevail over this English translation.